Customer Success Executive
Posted 52 weeks ago
Transform to Outperform
At KLUVOR (Troy Consulting Private Limited), the core principles of quality deliverables and exceptional service drive our commitment to client satisfaction and positive change. We prioritize earning trust through professionalism and dedication, emphasizing passion as a crucial element in navigating constant change. Our inclusive environment fosters collaboration, growth, and learning, nurturing both professional development and personal fulfilment. By ensuring a passionate team and maintaining high standards, we contribute to strengthening industries and economies, while also aspiring to make a positive impact on society and the world at large.
Job Description
Position Overview:
This is a remote opportunity for managing and streamlining the referral process within a chain of ophthalmology clinics. This role involves coordinating between healthcare providers, patients, and administrative teams to ensure efficient and timely referrals. The Coordinator will also track and report on referral metrics to improve patient care and operational efficiency.
Shift: Night Shift ( 6 pm to 3 am)
Your Responsibilities:
- Efficiently manage incoming patient calls with a professional demeanor, ensuring timely and helpful responses to all inquiries.
- Pay close attention to patients' concerns, responding with accurate, thoughtful information and viable solutions to their healthcare queries.
- Navigate Electronic Medical Records to access and analyze patient data, facilitating the scheduling of medical appointments with appropriate doctors.
- Record all patient interactions diligently in the CRM system for systematic tracking and management of customer service activities.
- Work in synergy with colleagues to enhance service standards by sharing insights and implementing collective improvements in patient care
Candidate Profile
About You:
- You have excellent English communication, spoken and written, skills and at least 1-year of professional experience in international voice process.
- You have attention to detail and perform all tasks with high accuracy.
- You demonstrate empathy and professionalism in all interactions.
- You own a computer with 2.4 GHz Processor and 8 GB RAM, professional noise-cancelling headphones, and at least 100 Mbps internet connection.
- You have access to a completely a noise free working area in your home and a professional desk-chair setup.
- Education in medical background is plus.
Nice to have:
- US/Canada healthcare professional experience
- Healthcare-related certifications/degrees (India or North America)
- Knowledge about Optometry/Ophthalmology
Job Summary
